Sales Policies

Introduction

WOLF Auto ("we", "us", or "our") respects the privacy of our users ("user" or "you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including any other media form, media channel, mobile website, or mobile application related or connected thereto. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site. WOLF Auto is a trading name of Piston Design Limited.

Collection of Your Information

We may collect information about you in a variety of ways. The information we may collect via the site includes:


  • Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you choose to participate in various activities related to the site, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, but your refusal to do so may prevent you from using certain features of our site


  • Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site.


  • Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the site.

1. Introduction


WOLF Auto is committed to providing high-quality vehicles and exceptional customer service. This Sales Policy outlines our practices and obligations under UK law, ensuring transparency, fairness, and compliance in all vehicle sales transactions.


2. Legal Compliance


WOLF Auto adheres to all relevant UK legislation, including but not limited to:


  • Consumer Rights Act 2015: Ensuring all vehicles sold are of satisfactory quality, fit for purpose, and as described.
  • Consumer Protection from Unfair Trading Regulations 2008: Prohibiting misleading actions and omissions.
  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013: Providing rights for distance and off-premises sales.
  • Road Traffic Act 1988: Ensuring all vehicles are roadworthy and meet safety standards.


3. Vehicle Description and Condition


All vehicles offered for sale by WOLF Auto will be accurately described, including:

  • Make, Model, and Year: Clearly stated in all advertisements and documentation.
  • Mileage: Accurately recorded and disclosed.
  • Service History: Provided where available.
  • Previous Ownership: Disclosed to the best of our knowledge.
  • Vehicle Condition: Any known defects or issues will be communicated prior to sale.


We ensure all vehicles are:


  • Roadworthy: Compliant with the Road Traffic Act 1988.
  • Inspected: Subject to a thorough pre-sale inspection.
  • Valeted: Cleaned and presented to a high standard.


4. Sales Process


4.1. On-Premises Sales


For sales conducted at our premises:

  • Test Drives: Available upon request with valid driving license and insurance.
  • Vehicle Inspection: Customers are encouraged to inspect vehicles thoroughly.
  • Documentation: Full documentation provided, including V5C, service history, and MOT certificates.


4.2. Distance and Off-Premises Sales


For sales conducted online or off-premises:

  • Right to Cancel: Customers have a 14-day cancellation period from the date of vehicle delivery or collection, as per the Consumer Contracts Regulations 2013.
  • Return Conditions: Vehicles must be returned in the same condition as received.
  • Return Costs: Customers are responsible for return transportation costs unless the vehicle is faulty or misdescribed.


5. Payment Terms


  • Accepted Payment Methods: Bank transfer, debit card, or other agreed methods.
  • Deposits: A refundable deposit may be required to secure a vehicle.
  • Full Payment: Required before vehicle handover.
  • Finance: WOLF Auto is not a credit broker and does not offer finance options directly.


6. Warranty and After-Sales Support


  • Warranty Options: We offer optional warranties through our partners at Centurion Warranties. Details and terms will be provided upon request.
  • Statutory Rights: These warranties are in addition to your legal rights under the Consumer Rights Act 2015.
  • After-Sales Support: Our team is available to assist with any post-sale inquiries or issues.


7. Vehicle Registration and Tax


  • DVLA Notification: We will notify the DVLA of the change of ownership and provide the buyer with the appropriate section of the V5C document.
  • Vehicle Tax: It is the buyer's responsibility to tax the vehicle before driving it on public roads.


8. Complaints Procedure


WOLF Auto is committed to resolving any complaints promptly and fairly.

  • Initial Complaint: Please contact us directly with details of your complaint.
  • Response Time: We aim to acknowledge complaints within 5 working days and provide a resolution within 14 working days.
  • Escalation: If you are not satisfied with our response, you may refer the matter to The Motor Ombudsman or your local Trading Standards office.


9. Data Protection


We comply with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

  • Personal Data: Collected and processed for the purpose of completing vehicle sales and providing after-sales support.
  • Data Sharing: We do not share personal data with third parties without consent, except where required by law.
  • Data Retention: Personal data is retained securely for as long as necessary to fulfill legal obligations.


10. Amendments to this Policy


WOLF Auto reserves the right to amend this Sales Policy at any time. Any changes will be communicated through our official channels and will take effect immediately upon publication.


Contact Us:


For any questions or further information regarding this Sales Policy, please contact us at:

  • Email: sales@wolfauto.co.uk
  • Phone: 07759065108
  • Address: BASE Innovation Centre, Bordon, Hampshire, GU35 0EX